Elix 35 Clinical 230V / 50Hz

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What consumables are used for this system? » Answer
PR0G000S1 – PROGARD SILVER 1 PRETREATMENT PACK PR0G000S2 – PROGARD 2S ALONE (LONG)

I am getting an alarm to EXCHANGE PAK but the Progard was just changed a short time ago. » Answer
The tap water coming into the lab may be effected by construction outside the hospital or in the plumbing coming into the lab or the Prepak needs to be changed.

I am getting an alarm PRODUCT » Answer
Drain over 20% of the tank to allow the Elix to start making water to refresh the water in the Elix. If there has been a trend down in the % Rejection or Product, check the daily entries in the Elix Maintenance Log for a trend up in Permeate. If there is evidence of a sudden shift, check the daily log for large shifts in Permeate. A blocked flow from the drain lines should be checked.

My Elix tank is not filling. » Answer
The Elix may be in an alarm condition. Check to see if the Tank level sensor is plugged into the Elix. The Elix may be in STANDBY mode.

My analyzer is not getting water. » Answer
There are many possibilities you may explore. The chemistry analyzer inlet valve may not be opening to allow water in. Open valve after Opticap bacteria filter. Is there water? If ‘Yes’ then the chemistry analyzer is not allowing water in. Contact the analyzer company. If ‘No’ the Opticap may need to be vented. The Elix tank may be empty. The Elix tank level sensor may not be plugged into the Elix. The Distribution pump may not be on. The Elix may be in an alarm condition or the Elix may be in STANDBY mode.

How do you reset UV Lamp Timer? » Answer
You need to access the Field Service Diagnostics software. Follow the step-by-step procedure: 1. Start in STANDBY Mode. 2. Power off the Water System. 3. Press and hold down the 2nd Keypad Button while the power is off. 4. Keep holding the 2nd Keypad Button and power on the Water System. You will see the ‘Power On’ LCD Screen for a few seconds. 5. Release your finger from the 2nd Keypad Button. The LOGIN ACCESS LCD will appear. The Inlet and Reject Solenoid Valves will be open during this time. 6. The 4 character Password will be shown (FSE0 in the example LCD shown to the right). SKIP STEPS 7 AND 8 BELOW IF THE PASSWORD IS NOT CHANGED. 7. Change the 1st Character using the ‘+’ or ‘-‘ Keypad Buttons. When finished, press the ‘← →’ Keypad Button change to the next character. 8. When finished, press the ‘X’ Keypad Button to escape the LOGIN ACCESS LCD. In this example, the Password ‘ABCD’ was entered. 9. Press the ‘X’ Keypad Button to escape the LOGIN ACCESS LCD. NOTE: The password is F S E 0 in all cases (in the field). 10. The Water System will go to FLUSH Mode. Press CANCEL for 2-3 seconds to go to STANDBY Mode. 11. Press and hold down the 1st Keypad Button for about 2-3 seconds. Note that there will not be a Keypad Arrow on the top line of the LCD at this time (“hidden software”). 12. Release your finger from the Keypad. You will have entered the Field Service Software (called ‘FSS’ in this document). 13. Press RESET. The RESET LCD will be shown. You may see other UV Lamps listed on the 2nd and/or 3rd lines during on how the Water System is configured. 14. Press UV LAMP for about 2-3 seconds. 15. The LCD should show a message “UV RESET OK” for a few seconds. Release the Keypad Button. 16. Press the ‘X’ Keypad Button. The LCD will return to the 1st Main Service LCD. 17. Press the ‘→’ Keypad Button. The 2nd Main Service LCD will be shown. 18. Press ‘X’ to go to STANDBY Mode. 19. Press ‘PRODUCTION’ to return to normal mode of operation. CAUTION: While in the diagnostic mode, DO NOT search through the software field or change anything without contacting Millipore Technical Service.

There is a red alarm displaying on my system. Should I call the CCE directly to set up a service appointment? » Answer
To set up a service call, call into Lab Water Technical Support first.

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