Millipore - Elix water Purification System

	Elix 20/35/70/100 Water Purification Systems Type 2 analytical-grade water Elix systems are designed to produce up to 4000 L/day of Type 2 analytical-grade water from potable tap feedwater to meet or exceed the relevant standards defined by CLSI, ISO® 3696 / BS 3997 and the European and US Pharmacopoeia. » More…

How do I contact the Lab Water Repair Depot? » Answer

Tim Chapman – Depot Supervisor Email: Timothy_Chapman@millipore.com Phone: (781) 533-2310 Fax: (781) 533-4905

Directions are included with the lamp when you order it.

How do I replace the A10 UV lamp? » Answer

Directions are included with the lamp when you order it.

How do I cancel the A10 Cleaning? » Answer

Place the system in STANDBY Mode. Press MAINTENANCE, -->, -->, TOC CLEAN (screen here gives remaining time), press the RESET option. This will turn off the A10 TOC Cleaning.

How do I see how much time is left on my A10 cleaning? » Answer

Place the system in STANDBY Mode. Press MAINTENANCE, -->, -->, TOC CLEAN (screen here gives remaining time). Press the 'X' to exit out.

How do I do an A10 Cleaning? » Answer

Put the system to STANDBY mode. Press MAINTENANCE. Press the bottom keypad button until TOC CLEAN is shown. Press the TOC CLEAN button for 2-3 seconds. Press SET. A 60 minute timer will be shown. Press the bottom keypad button three times to go back to STANDBY mode. If the A10 TOC Monitor is measuring the TOC of the Elix System Product Water before entering the Storage Reservoir, then the TOC Cleaning Mode will start when the system enters PRODUCTION Mode. If the A10 TOC Monitor is measuring the TOC of the Loop Water, then the TOC CLEANING will start when the Loop Distribution Pump is operating. Place the Elix System into PRODUCTION Mode if the TOC Monitor is measuring the Elix System Product Water. The test "cl.mode" will be shown in place of the TOC value. This indicates that the TOC CLEANING Mode is taking place.

Why would I need to do an A10 Cleaning? » Answer

The A10 Cleaning is recommended when: 1. The QGARD has been replaced 2. The displayed TOC values are fluctuating 3. The displayed TOC values are higher than normally seen 4. The system has been powered off for more than 12 hours

How long does an A10 Cleaning take? » Answer

The A10 Cleaning takes 60 minutes to complete.

How do I replace my QGARD pak? » Answer

Put the system to STANDBY Press the MAINTENANCE button. Press the EXCHANGE POLISHER button. The LCD will tell you to replace it. Unlock the pak by lifting up the clip that holds the QGARD in place. Gently remove the QGARD from the system. Remove the covers from the ports on the new pak (verify the part numbers match on the new pak from the old one). Wet the o-rings. Install the new pak. Lower the clip to lock the QGARD in place. Press the CONTINUE button and go back to PRODUCTION.

How do I replace my Progard? » Answer

Put the system to STANDBY. Press the MAINTENANCE button. Press the EXCHANGE PROGARD PAK button. The Progard will automatically be purged of water. This helps to prevent water coming out of the ports on the Progard when it is removed from the system. It will purge for 12 seconds during which time the pump will operate. When the Progard is purged of water, the LCD will tell you to replace it. Unlock the pak by lifting up the clip that holds the Progard in place. Gently remove the Progard from the system. Remove the covers from the ports on the new pak (verify the part numbers match on the new pak from the old one) and wet the o-rings with water. Install the new pak and lower the clip to lock it in place. Press the continue button and the system will then rinse the new Progard pak (for up to 20 minutes). If you have a storage reservoir with a vent filter, then the LCD will remind you to replace the vent filter at this time.

How do I replace my PREPAK? » Answer

Put the system to STANDBY. Open the valves on the prepak wall mounting bracket. Lift the clip that holds the Prepak in place and remove the Prepak. Remove the port covers on the new Prepak and install pak, lower the clip to lock the Prepak in place. **When you put the system back to PRODUCTION' water will come out the valves on the prepak so prepare before doing so.** Put system to PRODUCTION and flush the Prepak for ~30 seconds. Close the valves on the prepak bracket.

I have a cleaning port on my system and have to perform a sanitization. How do I do that? » Answer

Obtain a chlorine tablet and put the system to STANDBY mode. Locate the cleaning port cap on the top of the system (located towards the back top end of the system cabinet). Unscrew the cleaning port cap and place the chlorine tablet in the cleaning port. Screw the cap back on. Press the MAINTENANCE button Press --> Press the CL2 CLEAN for a few seconds. The system will perform a pressure test for about 16 seconds and then will go to RO CLEANING mode. It will flush for 20 minutes. The system will then go to RINSING mode for five minutes and will go to PRODUCTION at the end of the cleaning cycle.

What are the differences between the colored-in arrows and the outlined arrows on my display? » Answer

You only have to press and release the buttons to choose the colored in arrow options. You have to press and hold the buttons to choose the outlined arrow options.

How do I find my serial number? » Answer

In STANDBY mode, press the MAINTENANCE button, then choose DATA. Your system type and serial number will be displayed there. You may also look at the sticker located on the left side of the unit by the on/off switch.

How do I know how much time I have left on my paks or my lamps? » Answer

In STANDBY mode, press the MAINTENANCE button, then choose DATA. Press the --> to get to the remaining days left on any product. *Note that there is no timer on a QGARD pak. It is not changed per a timer, instead it is changed on quality alone.

How do I take my daily readings? » Answer

When the system is in PRODUCTION mode, press the 'DATA' button and it will display for you all the readings. Press the --> button to scroll through all the readings.

My tank is empty. Why might that be? » Answer

Verify that the screen on the system reads PRODUCTION in the top left. If not, select it from the menu on the right. Check to make sure there are no open water outputs from a distribution loop.

My system is displaying 'WATER DETECTED'. What can I do? » Answer

Locate your water sensor (white disk shaped like a hockey puck) and remove from the water. Dry off the water sensor and clean up the water. Press RESUME to restart the water system.

My system is displaying 'TOC METER ERROR 9'. What can I do? » Answer

Replace the A11 UV Lamp. Perform a A11 CLEANING cycle. Place the system into PRODUCT mode (TOC = SYSTEM) for about one hour to see if the message goes away. Place the system into DIST mode (TOC = DIST) for about one hour and see if the message goes away.

My system is displaying 'TOC METER ERROR 2 or 4'. What can I do? » Answer

Verify that the water feeding the system is 5-40C. If it is, there is an issue with the A11 and it will have to be replaced.

My system is displaying 'TOC METER ERROR 0, 1, 2, 3, or 7'. What can I do? » Answer

Power off the unit and power it back on. Let the system take a few TOC readings. If the alarm comes back, the A11 will have to be replaced.

My system is displaying 'LOW FEED PRESSURE' message, what can I do? » Answer

Put your system to PRODUCTION and verify that the pressures on the prepak (if installed) are both reading >2bar. If the 'in' is reading >2 bar, but the out is not, replace your prepak. If the 'in' is reading <2bar, you have to check your feed source to make sure the water is turned on. If it is, verify you have >2bar available before our inlet solenoid. If you do, contact Millipore as their may be blockage in the inlet solenoid. If the above checks out okay, power your system off and back on. It will go into an RO RINSE at which time there should be a good amount of water flow to the drain through the drain line. If there isn't, there is a clog in the system (most likely the Progard pak) and it should be replaced.

Is it okay to run with a red/alarm light on my system? » Answer

It is not recommended. You should see why the light is flashing (message in the display) and qualify at that time if, for your use, it is okay to continue to use the system.

Is it okay to run with a yellow/wrench light on my system? » Answer

Yes, just complete the necessary maintenance requested by the system at your earliest convenience.

I just replaced my A11 UV lamp on my system. How do I reset the timer? » Answer

Turn off your system. Press the second button down on the display and turn your system back on again. Release the button and adjust the screen to read Login Access: FSEO and hit the X button. Press and hold the cancel button to cancel the RO Flush. Press the top button on the display (doesn't correlate to anything that you can see). Select 'RESET' and then 'TOC LAMP', the screen will say [TOC RESET OK] and you can then 'X' / '-->' out of the rest of the menus until PRODUCTION is and option, select it and you are done.

I just replaced my ASM UV lamp on my system. How do I reset the timer? » Answer

Turn off your system. Press the second button down on the display and turn your system back on again. Release the button and adjust the screen to read Login Access: FSEO and hit the X button. Press and hold the cancel button to cancel the RO Flush. Press the top button on the display (doesn't correlate to anything that you can see). Select 'RESET' and then 'ASM LAMP', the screen will say [ASM RESET OK] and you can then 'X' / '-->' out of the rest of the menus until PRODUCTION is and option, select it and you are done.

I just replaced my UV lamp on my system. How do I reset the timer? » Answer

Turn off your system. Press the second button down on the display and turn your system back on again. Release the button and adjust the screen to read Login Access: FSEO and hit the X button. Press and hold the cancel button to cancel the RO Flush. Press the top button on the display (doesn't correlate to anything that you can see). Select 'RESET' and then 'UV LAMP'. The screen will say [UV RESET OK] and you can then 'X' / '-->' out of the rest of the menus until PRODUCTION is an option, select it and you are done.

There is a red alarm displaying on my system. Should I call the CCE directly to set up a service appointment? » Answer

To set up a service call, call into Lab Water Technical Support first.

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