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Flow Cytometry — Services & Support

Service & Support
Extend the life of your instrument with a Millipore Service Plan! Our one- and two-year plans begin when your initial one-year warranty ends. These plans cover all preventative maintenance and repairs as well as technical support and software upgrades.Speak with your field service engineer to learn how to decrease the risk of downtime with one of our service plans.

Our friendly, well-informed technical service team has the answers you need for your cell biology questions and concerns. For questions that require more detailed explanations, we even offer specialized on-site or web-based training sessions.
Millipore is dedicated to helping you get the most out of your Guava Flow Cytometry System.
With a Millipore Service Plan, you’re in good hands. We’ll make sure your instrument is always in excellent operating condition, raising your productivity and prolonging the life of your system.

Features and Benefits
 
  • Peace of mind: Our comprehensive service programs include preventative maintenance*, expert assistance, and any repair costs, so you can focus on your work. Millipore’s engineers and field scientists have already worked in your organization for years – and you can expect the same level of expertise and attention for your Guava systems.

  • Minimal downtime: Keep your research on track with scheduled preventative maintenance* and the option for a loaner instrument during any necessary repairs.

  • Fast service: Priority status is given to our service plan customers’ requests. Plus, our Field Service Engineers carry a variety of spare parts, so they can usually fix any problems in a single visit.

  • Maximized investment: Periodic preventative maintenance* check-ups ensure optimal performance and extend the life of your instrument.

  • Predictable operating costs: All parts and labor are covered under the plan, so you won’t have to deal with unexpected repair bills.

  • Access to expertise: In addition to your initial training session, you’ll enjoy the assistance of our Field Service Engineers and unlimited calls to our Technical Support Scientists.

  • Regulation compliance: Service visits are completely traceable, making your compliance process easy.
 
 

About the Service Plans
Each Guava System is covered by a one-year warranty that begins when you receive your instrument. Millipore Service Plans are designed to take over when the warranty expires. The two-year service plan offers the best value compared to two consecutively purchased one-year service plans. The plan details are outlined below.



Please contact your local Millipore office for assistance in ordering the specific Service plan.

* Preventative maintenance is only available for the EasyCyte System, EasyCyte Plus System, and PCA-96 System. The EasyCyte Mini System and PCA System service plans do NOT include preventative maintenance, but do still cover all labor and replacement part costs.


Kits and Reagents

Software

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