Flow Cytometry: Guava - Service & Support

Instrument Service Plans

Get the most out of your guava easyCyte^™ flow cytometry system. Choose one of our best-in-class service plans and be confident that your system is always in excellent condition and able to meet your needs.

We offer a wide range of service agreements and preventative maintenance plans that are supported by highly-trained service professionals and technical support representatives.

As part of EMD Millipore’s complete flow cytometry solution, our service agreements are structured, yet flexible, allowing you to select the level of hardware, software, and application support that you prefer.

Instrument qualification is also available at installation upon request, as part of our IQ/OQ service offering. For more information on features included in IQ/OQ, please contact Technical Support.

Services Provided	One-Year Warranty	Service Total Plan	Service Essential Plan
Travel, labor and expenses required to perform service	•	•
Instrument Installation at Customer Site	•	•
Software Upgrades	•	•	•
EMD Millipore Certified Parts	•	•	•
Priority Scheduling		•
Factory Trained and Authorized Service Engineers	•	•	•
Preventative Maintenance		•	•
Technical Support	•	•	•

*No service contract is required for a one-time service request.

One Year Warranty

Our standard one-year warranty replaces any components that may be damaged through normal use and also provided full preventative maintenance following the first year after an instrument installation.

Qualified trained personnel provide instrument installation. Customers should not attempt to install the instrument themselves. Following installation of a new instrument by trained personnel, training in instrument operation & software features will be provided. If applications assistance is needed after instrument installation and training, it can be scheduled at customer request for a small fee. A variety of EMD Millipore Kits or Reagents may be used during applications assistance to highlight simple methods for successful assay performance.

Additional flow cells are not including during the one-year warranty.

Service Total Plans – Complete Peace of Mind

Service Total Plans provide an enhanced level of service and support to further maximize your productivity and efficiency. Think of our Service Total Plans as a perpetual improvement process that far surpasses a simple maintenance visit

Browse Service Total Plans

With the Service Total Plan you get:

Peace of mind: Our comprehensive service programs include preventive maintenance visits, expert technical assistance, and any repair costs so you can focus on your work.
Preferred status: Service total plan customers get priority scheduling for site visits and repairs, allowing you to get back to your important cellular analysis. Minimal downtime: Although our guava systems are highly robust and reliable, keep your research on track with unlimited, fast repairs when needed. We’ll even ship and install a loaner system for you in the event that a repair infringes on your work.
Reduce hassle and costs of maintenance. EMD Millipore service plans do not require any additional purchase orders. If your concern can not be addressed by our technical support team over the phone, simply give us your service plan number, and we will schedule an immediate visit from a service engineer.
Application support: The combined expertise of guava, Upstate^®, Chemicon^®, Linco^® and EMD Millipore enables our technical support team to answer questions beyond hardware and software and help with your challenging cellular analysis questions.

Service Essential Plans– Cost-Effective Coverage

Service Essential Plans are an excellent and cost-effective way to extend the life of your guava system. Highly trained field service engineers will perform a thorough, annual, preventative maintenance inspection, carefully checking each component. Repairs and replacement of parts are not covered under the Service Essential Plan. Please refer to the Service Total Plan for all inclusive coverage. You’ll also enjoy unlimited access to EMD Millipore's highly acclaimed technical support throughout the year.

To find out which service plan is right for you, please contact Technical Support.

Instrument Technical Support

In addition to service support, our worldwide technical support team is available by email or telephone. Their combined expertise in our bioscience products enables these specialists to answer questions beyond hardware and software, to help address your challenging cellular analysis needs. If your concern cannot be addressed by our technical support team over the phone, simply give us your service plan number and we will schedule an immediate visit from a service engineer or applications specialist.

The instrument user guides provides a wealth of information on correct instrument operation & troubleshooting, as well as system maintenance. The detailed guide also provides step-by-step instructions on how to use GuavaSoft^™ software, for sample acquisition and analysis.

Key accessories for guava easyCyte HT and guava easyCyte single loader instruments.

Description	Instrument type	Part Number
guava easyCheck Kit (100 tests)	easyCyte & easyCyte HT series	4500-0025
Guava ICF (Instrument Cleaning Fluid( [100mL]	easyCyte & easyCyte HT series	4200-0140
waste vial	easyCyte & easyCyte HT series	1000-0200
waste vial cap	easyCyte & easyCyte HT series	0100-2250
flow cell easyCyte HT series	easyCyte HT series	0500-2260
flow cell easyCyte series	easyCyte series	0500-2270
flow cell removal/tightening tool	easyCyte & easyCyte HT series	6000-2410
syringe assembly cleaning tool	easyCyte & easyCyte HT series	0110-0210
instrument shipping box easyCyte HT series	easyCyte HT series	0110-5690
instrument shipping box easyCyte series	easyCyte series	0110-2640
sample tube holder, titer tubes	easyCyte series	0100-0060
sample tube holder, 1.5mL microcentrifuge tubes	easyCyte series	0100-2180

*Flow Cells for newer Guava easyCyte systems now include MinStac tubing. Please review the Flow Cell product insert guide for correct installation instructions.

For a list of approved microplates, please refer to our microplate compatibility guide.

Product Relocation and Installation

If the instrument needs to be moved to a new location in the lab area or building, always use two people to lift and a sturdy transport such as a cart. If a longer distance move requiring packup is required, contact EMD Millipore. A Relocation and Installation service is available for a fee. Call technical support and refer to part number 0600-1710 for details.